We’ve added a new support feature to our service team, Felix the chatbot. Felix answers questions 24/7, giving our clients immediate help, day or night. Felix can help with a variety of tasks, such as setting up direct deposit, printing a paystub, and changing tax settings. Imagine you’re gathering all your employment materials for tax […]
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Nextep released its very own mobile app to streamline services. Technology is one of the ways we provide relief to our administrators and offer convenience to employees. Releasing a mobile app is the next phase in our commitment to making employment easier. When businesses partner with us, they give their employees the technology to access […]
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This year, Nextep was pleased to help a record number of clients and employees. Our advances in technology have allowed us to be more accessible to our people than ever before. Whether by phone, email, chat, web, the help section of your account, survey, in person, or with available resources that answer frequent questions, we […]
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Nextep is pleased to be the winner of the 2017 Service of The Future Now Award. Established by global consulting agency Bluewolf, an IBM company, the Future Now Award recognizes companies of all sizes and industries who use Salesforce to find innovative ways to engage employees and create customer moments. Nextep is one of three […]
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When preparing a business continuity plan, technology can be your most powerful tool. Here are two areas to think about: Assess your technology platform. Let’s face it, sometimes employees leave and you have to hire someone new. If your technology platform is so complicated that there’s a long ramp-up period while the new employee trains […]
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