We’ve added a new support feature to our service team, Felix the chatbot. Felix answers questions 24/7, giving our clients immediate help, day or night.
Felix can help with a variety of tasks, such as setting up direct deposit, printing a paystub, and changing tax settings. Imagine you’re gathering all your employment materials for tax season and can’t find your paystubs, Felix is there for you any day, any time to help you get the info you need. Maybe you’ve gotten married and want to change your tax settings. You don’t have to wait for business hours because Felix can show you right where to go.
“Our chatbot is just one of the ways we’re better serving our clients and their employees,” said Brian Fayak, Nextep founder and CEO. “We place a high value on customer service and quick support, and Felix allows us to lend support to our people at any time of day.”
Continuing Nextep’s commitment to technology, Felix has advanced artificial intelligence learning that allows it to expand its knowledge base and improve its capabilities. This means Felix will get smarter the more you ask for help.
“We’re implementing automated support because we know our clients will benefit from immediate answers and after-hours help,” said Kim Nichols, Nextep’s operations support supervisor. “Our bot provides service that aligns with Nextep’s culture, while answering our clients’ questions right when they need it.”
Felix won’t replace any other form of Nextep support. It is an additional way clients can reach out for help. As an extension of the service team, our chatbot brings Nextep closer to our clients, making support and answers more available than ever before!