Nextep Wins Award for Using Technology to Enhance Customer Service

Beth Dean 11.02.17
5 White Computer

Nextep is pleased to be the winner of the 2017 Service of The Future Now Award.

Established by global consulting agency Bluewolf, an IBM company, the Future Now Award recognizes companies of all sizes and industries who use Salesforce to find innovative ways to engage employees and create customer moments.

Nextep is one of three winners selected from hundreds of worldwide submissions. Fellow winners are Warner Music Group and Verimatrix, recognized for sales and marketing.

Nextep’s recognition is specific to using technology to enhance service.

For Nextep, the road to the Future Now Award began last year. The company has always used the latest technology to serve clients and their employees, but knew that an even bigger step forward was needed.

Using Salesforce Success Communities, Nextep built a secure, integrated, and extremely user-friendly technology platform that brought together all of our clients’ and employees’ workplace needs. All of the HR services, including payroll, employee benefits, human resource advice, and risk and compliance were made available in one easy place, revolutionizing the way the PEO industry serves clients.

Traditionally, PEO clients and employees must bookmark multiple websites and logins, visiting a number of different sites to fulfill basic employment needs such as hiring employees, checking on a benefits claim, reprinting paystubs, reporting workplace injuries, running admin reports, and getting one-on-one help.

Nextep’s promise to make life easier was accomplished by serving everything in one place and using technology to make the company more accessible than ever. Enhanced service team availability allowed Nextep’s specialists to help a record number of clients and their employees.

Follow-up surveys using the Net Promoter scoring system provided the honest feedback Nextep needed to guide research and development, dedicating significant resources to improve the employment experience.

Even after that breakthrough, Nextep knew there was another step forward needed for client owners and administrators. Having all of that data together in one place exposed a need for leaders to have that same easy access to info on their employees.

“In the feedback they gave us, a big wish-list item for company leaders was a way to quickly make sense of everything going on at their company,” said Adam Graham, Chief Sales and Marketing Officer at Nextep. “Our clients need easy access to the data that directly affects their bottom line, such as payroll budgeting, employee engagement and retention, and benefits participation.”

Knowing the challenges small and medium-sized business owners face, Nextep added analytics to client accounts, giving owners and client administrators the information they need using data visualization. Through customizable charts and graphs, clients can get insights, dig in to the data to see exactly what they want, and take meaningful action.

“This is a big step for us. But really, it’s a big step for our clients,” Graham said. “The Service of Future Now Award is especially gratifying because it shows our relentless pursuit of serving our clients and their employees.”

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