Blog posts about
Leadership

Great Place to Work® honored Nextep as one of the 2021 Best Workplaces in Consulting & Professional Services™. We ranked number 27 out of the top 50 companies in the industry. The Best Workplaces in Consulting & Professional Services award is based on an analysis of survey responses from more than 463,000 current employees across […]

The Net Promoter Score Do you keep tabs on how your customers feel about your service? We do!  Many organizations use a Net Promoter Score (NPS) to gauge client satisfaction and brand loyalty. You may be asking: what in the world is a Net Promoter Score? The NPS is an index measuring a customer’s likelihood […]

We want to empower our employees to give back to the community through the Nextep Charitable Foundation. This is why we encourage our people to give back on company time — as a team — to the organizations they care about.  Nextep Gives Back Days This year, we got even more serious about our volunteer […]

Do you have a continuation plan in place for your business in the event of your CEO’s untimely or unexpected departure? MassMutual’s Ryan Hill, AIF, retirement plan specialist, answers questions about why it is crucial to have a strong plan in place now to ensure your company keeps running smoothly!   Q: What is a continuation […]

How The Nextep Charitable Foundation Began Since Nextep’s beginnings, we’ve had a passion for serving others. In 2018, we made a more serious promise to our employees and our community. The Nextep Charitable Foundation is the perfect platform for our employees to give back. “For us, it’s about more than monetary donations,” said Brian Fayak, […]

Nextep has always been active in giving back. From preparing dinners for families at the local Ronald McDonald House to participating in charitable events and volunteering, we and our people have long been passionate about helping others. But this year, Nextep got serious. Inspired by Salesforce’s philanthropy and following Pledge 1%’s model, we formed The […]

An employee’s first day at your company can set the tone for your working relationship. Though your new employee may feel stressed or nervous, you can take steps to create a positive experience. The first step is to create a “wow” factor during the onboarding process. Nextep’s easy onboarding portal takes care of gathering the […]

One of a leader’s most important customers is his or her own employees. Outstanding customer service should extend not just to consumers, but to people within the organization. Imagine these two scenarios with two very different leaders: Manager A does not ask your opinion on projects. She has a tendency to hang out in the […]

It can make you tense just thinking about it. Sometimes a customer is flat out unhappy, and it’s your job to handle the situation. Most leaders are already skilled at dealing with angry customers, but their employees may not have mastered it yet. These 5 steps can help anyone handle tense situations and continue to […]

More millennials are entering the workforce. In 2015 Deloitte conducted an international survey to see how millennials approach leadership. First, they found that millennials take a new approach to business than the baby boomers might. Wealth and profit remain important, but social advancement and helping employees are also significant factors in which companies often fall […]

Employee safety is more important than ever. Unfortunately, planning and preparing for workplace threats has to be top of mind for many business owners. Here are 4 areas on which company leaders can focus to keep your most valuable assets, your people, safe and prepared for emergencies. 1. SecurityDoes your office have a security system? […]

If a key employee or company leader was unable to return to work, would critical tasks go unfinished? Would the company’s vision or culture be jeopardized? Who could take his or her place? All key employees do eventually leave their positions, whether it’s for advancement, retirement, other opportunities, or even catastrophes that occur without warning. […]