Have you ever been lost in the complex world of Human Resources, stuck on hold, listening to automated responses and yearning for a human touch? Customer service provided by a Professional Employer Organization (PEO) can be hit or miss. Some are exceptional, while others leave you frustrated.
Nextep believes that your PEO experience should be hassle-free, not complicated. Our goal is to serve you, not sell you something. So, how do you find a PEO that prioritizes exceptional customer service?
Here are some tips to help you identify a PEO that excels in customer service:
- A dedicated rep: Ask about their experience and accessibility. Can you reach your PEO service rep directly, and will they know and care about your business?
- Demand a proactive approach: Inquire about their methods for identifying and preventing HR issues. Do they offer regular check-ins or automated alerts?
- Explore communication channels: Phone, email, and online help centers – ensure the PEO offers options that fit your communication needs and are readily available.
- Look for a solutions-oriented mindset: Don’t settle for sales pitches. Does the PEO prioritize finding solutions that work for you, even if it means customizing their offerings?
- Read the reviews: Check online testimonials and ask for references to get a firsthand perspective on the PEO’s customer service quality.
Remember, exceptional customer service isn’t just about convenience; it’s about trust. Choose a PEO that values your needs and invests in your success. At Nextep, we’re not just offering a service; we’re offering a partnership.
Want to see more? Contact us today for a free consultation and experience the difference of human-centered PEO support.
Need help shopping for a PEO?
Here’s a checklist of what to look for.