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Frequently Asked Questions
I’m a former employee. How do I get my W-2 or paystubs?
If you no longer have access to the work email associated with your Elevate by Nextep™ account, you’ll need to update your contact information. Please submit a ticket using the form on this page so our support team can verify your identity and restore your access.
I got a new phone and am locked out by MFA. What do I do?
If you replaced your device or changed your phone number, your Multi-Factor Authentication (MFA) will need to be reset so you can pair your new phone. Please use the form on this page to request an MFA reset and we’ll get you (safely) up and running again!
How do I submit an Employment Verification (VOE)?
We handle verifications of employment for Nextep client employees through Experian. Submit your request directly on Experian for instant verification. If this is your first time using Experian, you’ll need to create an account.
Having trouble? We can help! Email us at customerservice@nextep.com for assistance.
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