Questions? We’re here to help!

When creating your account, you’ll receive an email with a link and password for easy login. But be sure not to share or forward this email — it’s individual to you.

First, check your email’s spam folder to make sure it’s not caught there. If you’re not sure which email address was used for your account, please contact us online or at 888.811.5150 for help.

As one of the most helpful tools in your Nextep account, My Info gives you access to download paystubs, reprint your W-2, view benefit deductions, and much more.

Easy! Click Forgot Password on your account’s login page for specific instructions.

Former employees can still log in to their Nextep account with their previous credentials.

Log into your account and click My Pay. Click on a paystub to view or download.

The Nextep mobile app is available free from Google Play and the Apple Store. You can also download the app by searching for “Nextep.” in your app store. Click here to learn more about the app’s features.

The app may be experiencing a delay. Log into your Nextep account from a mobile browser as an alternative.

If you’ve forgotten your password, simply click the “forgot your password” link on the login screen of your app and follow the on-screen instructions. 

There are three main periods during which you can enroll or make changes to your benefits:

• Open enrollment: If you miss online open enrollment, your next opportunity will be next year’s open enrollment.
• New hires: If you are a newly-eligible employee, you must submit benefit enrollments within 30 days of your eligibility date. Your next opportunity to make changes is during open enrollment.
• Qualifying event: You may also make changes within a plan that aligns with a qualifying event, such as the birth of a child, marriage, divorce, or job loss. Changes must be made within 30 days of the qualifying event.

We have additional benefit plans on different enrollment schedules:

• Employee assistance program (EAP): Employees have instant, free access to Nextep’s EAP.
• Flexible spending account (FSA): FSA annual enrollment is at the end of the year with a January 1 effective date.
• Health savings account (HSA): You may change HSA deductions at any time. HSA open enrollment is at the end of the year.
• Retirement accounts: Once eligible, you may enroll or change your 401(k) at the first of each month. Exception: You may change contributions to 0% at any time.
• Voluntary benefits: You may enroll or change these benefits on a month-to-month basis: hospital, pet, and ID theft protection. You can also add legal at any time but can only remove it during open enrollment. 

Contact your supervisor for information on your company’s eligibility. Your dependents may also be eligible, including your spouse, domestic partner, and children up to age 26.

The costs for each type of coverage can be found on your company’s benefits cost sheet or when you’re enrolling in your benefits. Benefit costs may or may not reflect your employer’s contribution.

Health Advocate is the nation’s leading healthcare advocacy and assistance company. Their experts help employees and their family members navigate the healthcare system, resolve healthcare and insurance issues, and get to the right care at the right time.

Nextep has partnered with Health Advocate to offer you personalized, 1-on-1 support to improve your health and well-being, all at no additional cost.

If you’re enrolled in Nextep’s Aetna health plans through your company, yes!

Nextep’s Health Advocate services support the whole family. Our services are available to employees, spouses, dependents, parents, and parents-in-law at no cost to you, whether they’re on your health plan or not! If you have more questions about eligibility, call Nextep at 888-811-5150.

Observing IRS law, all W-2s are distributed no later than January 31 of the following year.

Get more detailed information about what to expect with your W-2 here:

W-2 Answers

To avoid W-2 filing errors or delay, we need your current address on file. You can update your address in your Nextep account by visiting My Info. Select Myself then Mailing Address to make changes. 

To get your W-2 online as soon as it’s ready, log into your Nextep account and select My Info. Select Taxes then W-2 and review the terms before enrolling. You’ll get a notification from Nextep when your W-2 is ready no later than January 31.

You can download, save, and reprint additional copies of your W-2 by logging in at clients.nextep.com and visiting My Info. Your W-2 for this year will be available after January 31 of the following year. You will be able to access W-2s from every year your company has been with Nextep at any time, on any device.

Log into your Nextep account and visit My Info. Select Taxes then Tax Withholding.

Employees who are eligible for exempt filing status must complete a new W-4 and submit it to Nextep’s payroll department by February 15 each year. Failure to complete a new W-4 will result in a tax status of single with no adjustments.

PEO stands for Professional Employer Organization, which is a business that partners with other businesses to provide human resources outsourcing services. At Nextep, we offer a complete suite of services, from HR and payroll to benefits and risk & compliance.

Nextep holds all of the PEO industry’s top accreditations, including CPEO and ESAC.

The IRS does not endorse any particular certified professional employer organization.

For more information on certified professional employer organizations, please visit www.IRS.gov. 

There are numerous ways PEOs can benefit even the smallest of companies. For starters, you didn’t go into business to do HR tasks. And as your company grows, the time spent consumed by each of those tasks multiplies rapidly. With Nextep, you can get back to business while we take care of the rest.

One of the ways we accomplish this is by serving your employees directly. We’re dedicated to putting the most sophisticated, yet easily managed, tools in your people’s hands, giving them more control over their info, and putting more time in your hands.

Another significant benefit is, well, benefits. Nextep offers smaller businesses the opportunity to take advantage of the same top-of-the-line benefits and services bigger businesses enjoy. Best of all, Nextep administers it all — enrollment, health care, each question and every bill.

Nextep’s services include HR, benefits, payroll, and compliance. We make all of these things easily available in one integrated spot, allowing you and your people to manage their Nextep accounts at the computer or on the go with the mobile app.

Learn more at nextep.com/services. 

Costs can vary based on company size, benefits selected, and more but Nextep charges.

Visit our pricing page to see which sizing option fits your company the best, then request a meeting so we can learn more about your company and provide you with a more accurate estimate!

Nextep provides powerful solutions and exceptional service. Alongside HR-related services, we offer an industry-leading technology platform that delivers all of your employment-related needs in one secure place, accessible from any device. This means with a single login, you’ll be able to calculate benefit deductions, view insurance claims, change 401(k) contributions, reprint ID cards, get FSA reimbursements, and so much more.

And of course, when you have questions, rest assured that fast, friendly support is always close at hand. We’re accessible via email, app, phone, chat, or online — however you choose to reach out, we’ll be here!